FAQ

1. How do I place an order?

Placing an order is easy.  Simply search the site or use our built in filters to find the item your are looking for and click “Add to Cart.” Follow the instructions in the shopping cart to proceed with checkout.

2. Payment & Shipping

Your credit card is charged at the time you place an order.  Upon placement of an order you will receive an email confirmation.

If you need to make a change to your order, please contact us immediately as we begin to process, pack, and ship your order right away.

3. When will my order ship?

In Stock items ship within 24-72 hours. Not in stock items ship from the artist’s studio. Different artists have different shipping lead times depending on the nature of the artwork, availability of materials, and size of their studio. Once your order has been shipped you will receive an email with the shipper’s tracking information.

Please feel free to contact us with shipping questions.

Email:    manager@americancraftsbyrobbiedein.com

Phone:  (607) 277-2846   

4. Returns Refunds

Items purchased may be returned within 14 days of delivery. Please note that all Sale Items are Final Sale and Non-Returnable unless damaged in shipment. Damaged item return rules apply. If an item arrives broken or damaged, please contact us immediately. Returned items must be in same condition as they were received.  We do not accept used, worn, or altered items.